Reze88 Privacy Policy – Personal Data Protection for Malaysian Players

Reze88 is an online casino platform serving players in Malaysia. As a platform that handles financial transactions and personal player information, we understand that your trust depends on how we manage your data. This Privacy Policy was created not merely to satisfy legal requirements — it reflects our core belief that every player's privacy is a fundamental right that must be respected.

This Privacy Policy applies to all information collected through:

• The official reze88.click website and all associated sub-domains
• The reze88 account registration and verification process
• Deposit and withdrawal transactions via Malaysian payment methods
• Use of all games, bonuses, and promotions on the reze88 platform
• Interactions with the reze88 customer support team via live chat, email, or other channels
• Use of the reze88 mobile app, where applicable

Reze88 collects your personal information through two main methods — information you provide directly when registering or using the platform, and information collected automatically as you browse or play on the reze88 platform.

Information You Provide Directly

• Registration Information: Full name as per MyKad, Malaysian mobile number, email address, and a password of your choice.
• Identity Verification Information: A copy of your MyKad or other identity document requested during the KYC (Know Your Customer) process, and a selfie for facial verification where required.
• Financial Information: Your e-wallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or bank account number for deposit and withdrawal processing. We do not store your full bank account number or credit/debit card details — only the information necessary to verify transactions.
• Support Communications: Records of live chat conversations, emails, and any other communications you send to the reze88 customer support team.

Information Collected Automatically

• Technical Data: IP address, web browser type, operating system, device model, and screen resolution.
• Usage Data: Pages visited, time spent, games played, bets placed, and records of wins or losses.
• Location Data: Geographic location based on IP address to ensure access from permitted regions and to prevent fraud.
• Session Data: Login and logout times, devices used, and general platform usage patterns.

Reze88 uses your personal information only for legitimate purposes that are directly related to the provision of platform services. Below is a complete list of how your data is used at reze88:

Reze88 does not use your data to make fully automated decisions that materially affect you without human involvement. Any decision affecting your account — such as a suspension or closure — involves a manual review by the reze88 security team.

Reze88 does not sell, rent, or disclose your personal information to third parties for their own marketing or commercial purposes. This is our absolute commitment to every Malaysian player on the reze88 platform.

However, there are limited situations in which reze88 may need to share your information with selected third parties, and this is done solely to enable us to provide services to you:

• Payment Service Providers: E-wallet platforms such as Touch 'n Go, GrabPay, Boost, and ShopeePay, as well as banking gateways such as DuitNow, FPX, Maybank2u, and CIMB Clicks, receive only the minimum transaction information required to process your deposits and withdrawals. All these providers are governed by their own privacy policies and financial security standards.
• Game Software Providers: Providers such as Evolution Gaming, Pragmatic Play, Microgaming, and Playtech receive anonymised player identifiers to enable games to function correctly. They do not receive your full identifying information.
• Identity Verification Services: Third-party KYC service providers who assist reze88 in verifying player identities may receive a copy of your identification documents. All such providers are bound by strict data processing agreements with reze88.
• Legal Requirements: Reze88 may be required to disclose your information to Malaysian authorities if mandated by law, court order, or a legitimate investigation into financial crime, fraud, or money laundering.

Reze88 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, alteration, or accidental disclosure. Data security is not an afterthought at reze88 — it is the foundation of the trust we build with every Malaysian player.

Key security measures implemented by reze88:

• Encryption in Transit: All data transmitted between your device and reze88's servers is protected with TLS 1.3 and 256-bit SSL encryption — ensuring no third party can intercept or read your communications.
• Stored Data Encryption: Sensitive information such as passwords is stored as non-recoverable hashes. Identity verification documents are held in encrypted storage and are only accessible to authorised personnel.
• Internal Access Controls: Only reze88 staff with a legitimate business need are permitted to access player data. All access is logged and monitored by the security team.
• Two-Factor Authentication: reze88's internal administration system requires two-factor authentication for all staff. We also offer a 2FA option for player accounts as an additional layer of protection.
• Continuous Monitoring: The reze88 security monitoring system operates 24/7 to detect and respond to any suspicious activity or attempted breaches.
• Regular Security Audits: Reze88 conducts regular security assessments and penetration testing with independent third parties to identify and address any vulnerabilities.

The reze88 website uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and provide the functionality required for the platform to operate correctly. Cookies are small text files stored on your device while you browse the website.

Types of cookies used by reze88:

• Essential Cookies (Required): These cookies are essential for the core functions of the reze88 platform — including login session authentication, security, and language preference settings. Without them, the platform cannot operate properly and they cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymous information about how players use the reze88 platform — including frequently visited pages, response times, and error messages. This data helps us improve platform performance.
• Functional Cookies: Allows the reze88 platform to remember your preferences such as language, region, and display settings to deliver a more personalised experience.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. They are used to maintain your gaming session and betting cart status during an active session.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your overall experience on the reze88 platform. To avoid any disruption to your gaming experience, we recommend keeping essential cookies enabled.

As a reze88 player in Malaysia, you have certain rights regarding the personal data held by our platform. Reze88 is committed to respecting and fully facilitating the exercise of these rights without unnecessary obstacles.

Reze88 retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal requirements. We do not keep data longer than needed.

The general data retention periods are as follows:

• Active Account Data: For the duration your reze88 account remains active, and for 2 years following voluntary account closure.
• Financial Transaction Records: A minimum of 5 years from the transaction date, in accordance with applicable anti-money laundering and tax legislation in Malaysia.
• KYC Verification Documents: Throughout the period your account is active and up to 5 years after account closure, in line with statutory compliance requirements.
• Support Communication Records: Up to 3 years from the date of the last interaction, for reference purposes and to facilitate the resolution of any complaints that may arise at a later stage.
• Log & Security Data: Up to 12 months from the date of creation, unless there is an active investigation that requires longer retention.

When data is no longer needed and there is no legal requirement to retain it, reze88 will delete or anonymise it using secure, irreversible methods. Data transferred to long-term archival storage for compliance purposes is encrypted and accessible only to authorised personnel with specific approval.

If you have any questions, concerns, or requests regarding reze88's Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. The reze88 privacy team is available to assist you with any matters relating to your data rights and protection.

How to contact reze88 regarding privacy:

• Email: support@reze88.click — use the subject line "Privacy Enquiry" or "Data Rights Request" to ensure your message is routed to the right team promptly.
• Live Chat: The live chat function on the reze88 platform is available 24/7 for general enquiries. For formal requests related to privacy rights, email is the preferred channel to ensure a complete written record is maintained.
• Response Time: Reze88 is committed to responding to all privacy enquiries within 3 business days and completing all formal data rights requests within 14 business days.

If you are unsatisfied with how reze88 has handled your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in Malaysia. Reze88 will cooperate fully with any investigation conducted by the appropriate authorities.